Description
TrampolinePartsCenter is a leading online retailer of replacement trampoline parts. We supply replacement trampoline parts for all major brands of trampolines ranging from safety pads, enclosure nets, jumping mats, springs and accessories with the absolute highest quality at the very lowest price.

TrampolinePartsCenter has been providing replacement trampoline parts online for nearly 2 years, with thousands of customers, many of whom are returning customers.

TrampolinePartsCenter has 3 main focuses:

1. Customer Satisfaction

TrampolinePartsCenter realizes that our customers are always our top priority, for without our customers we wouldn't have a business. We have a Customer is Always Right point of view, and we will do whatever is necessary to satisfy each customer like they are our only customer.

2. High Quality Products

We design, develop and engineer all of our own products directly with over-seas manufacturers and we employ the strictest of quality control processes. We hand inspect all products before shipping them insuring the highest quality products are received by our customers.

3. Providing Value

We know the point of our business is to provide a lower cost means of having a safe & functional trampoline, and in part of that we need to make our replacement parts affordable to our customers. We strive every day to have the lowest price for comparable quality products, we offer free shipping, and live customer support, providing value to every customer and ensuring satisfaction with every order.
 
Tax Policy
California state residents are subject to sales tax.

For CANADIAN/ALASKA/HAWAII customers: please contact us by phone for shipping rates because certain restrictions may apply. YOU WILL NOT BE ABLE TO COMPLETE YOUR ORDER ONLINE.

We currently offer free ground shipping on our products, except for certain small hardware when bought by themselves, to all States except Alaska and Hawaii. These items may still be eligible to have its shipping fee waived if it is shipped with other items that have free shipping. In that case please contact customer service. Free shipping means all shipping and handling costs are reflected within our total costs for your convenience. We will choose the carrier of your best interest so you can receive the item faster and effectively. We reserve the right to select any shipping company and method. Customers wanting other shipping methods or expedite the shipping can select during the checkout process or contact us by phone, e-mail, or LiveChat for a quoted shipping rate, for which they will be responsible in processing the payment and the order.

While shipping costs are included in the prices, TrampolinePartsCenter.com still incurs shipping costs; which in the case of a return or refund, the original shipping costs, as outlined above, will be deducted from the refund/exchange value.

Cancellation Policy
Orders may only be cancelled if they have not yet been shipped. We cannot cancel an order if it has already been shipped out.

Returns Policy

FOR ANY RETURNS OR EXCHANGES, PLEASE CONTACT US TO BE ISSUED AN RMA NUMBER. ANY RETURN REQUESTS MADE THROUGH OUR SHOPPING CART SYSTEM WILL NOT BE ACCEPTED!

Our return policy depending on your situation is indicated below:

Returns Due to Promotions:

Please note that any purchases if returned will only be refunded for the amount of the original purchase price. No modifications will be made in terms of promotional discounts or weekly sales pricing for differential adjustments on refunds to processed.

If a product is put on promotion, and the product was previously purchased at a higher price, the customer will not receive the difference in price just because the items price was lowered after the customer purchased. For example if an item was purchased for $100, and the next day is put on sale for $90, the customer is NOT entitled to a $10 refund on that product.

Refunds Due to Customer Error:

For any return or refund due to customer error (i.e. ordering an incorrect item), customer will be responsible for shipping to us and will be charged a 25% restocking fee, on top of the original shipping costs incurred to Trampoline Parts Center. Trampoline Parts Center will not refund the customer for the shipping cost incurred to ship the product back to us. In addition, customer will also be charged the original shipping cost to send the original item to them.

Example: Customer buys an item that costs $100 and no longer wants the item and wants a refund. The customer has to pay the shipping costs of returning the product + $25 (25% Restocking Fee) + $15 (Original Shipping Fee), so the total refund would be $60

All refunds will be processed within 48 hours of receiving returned merchandise. Bank processing times may vary, it may take up to 5 business days after the refund is processed to actually post to your account.

Returns Due to a Trampoline Part Center Error:

For any return or refund due to a mistake made by Trampoline Parts Center (i.e., we shipped out the wrong item), we will pay for shipping back to us and will not charge a restocking fee, or original shipping fees.

Requesting a Return:

All returns REQUIRE an RMA (return merchandise authorization) number.
Returns sent without an RMA number will be have a delayed processing time. (Trampoline Parts Center will not be responsible if package should become lost, destroyed or cannot be found).
Once RMA number has been obtained, you will receive an e-mail confirmation which will need to be printed and enclosed within the box before shipping to us.
You will be notified by email once your return has been received, inspected and your refund processed. We process all refunds within 48 hours of receiving authorized returned merchandise, Monday - Friday. The time it takes your bank to actually post the refund to your card varies, and is typically within 5 business days. In case of a full refund, we will only refund the item price, we will not refund the shipping fee.

Exchanges

We will waive the restocking fee if the customer does an exchange for another item instead of a refund!
The customer must pay for the original shipping cost of the first item that was ordered.

Example: Customer buys an mat and wants to exchange the item. The customer has to pay the shipping costs of returning the product + the $9.50 (Original Shipping Fee of the 1st Item)
Tel: 1-888-891-4689

Hours: Monday - Friday 8:00am - 5:00pm PST
Email: info@trampolinepartscenter.com

Mailing Address:
1924 E. Glenwood Pl.
Santa Ana, CA 92705

All Prices are in USD. Copyright 2013 Trampoline Parts Center
Phone: 1-888-891-4689 | Email: info@trampolinepartscenter.com